Frequently Asked Questions

Here we resolve all your doubts

  • How to get to Sea Avenue from the airport?

    Sea Avenue is just 5 minutes from Gustavo Rojas Pinilla International Airport. You can take a taxi.

  • Is the hotel close to any tourist attractions?

    Yes! Sea Avenue is just 200 meters from Spratt Bight Beach, one of the island's main tourist destinations. We can also recommend guided tours to explore San Andrés's best tourist spots.

  • How can I make a reservation at Sea Avenue?

    You can book quickly through our website, where you can choose dates, room type, and more. You can also call us at (601) 587 5243, WhatsApp 57 321 658 2577, or email us at reservas.ash@avianethoteles.com for further assistance.

  • What is the cancellation policy?

    Our cancellation policy depends on the rate selected at the time of booking. Refundable rates allow cancellations up to 48 hours before arrival. See our Booking Conditions for details.

  • What services does Sea Avenue offer?

    We offer a variety of services to make your stay comfortable and relaxing: free Wi-Fi, a pool, a rooftop terrace, and much more.

  • Is the hotel pet-friendly?

    Unfortunately, we do not accept pets at Sea Avenue.

  • What activities can I do in San Andrés?

    In San Andrés, you can enjoy activities like snorkeling, diving, and water sports, as well as exploring places like Old Providence National Park. We're here to recommend the best!

  • Does the hotel organize activities or tours?

    Although we don't organize tours, our reception team will be happy to help you arrange activities and provide personalized recommendations for enjoying the island.

  • Does the room price include taxes?

    The price shown includes additional taxes and fees. If you have questions about these charges, please review our pricing policy or contact our team.

  • What forms of payment are accepted at the hotel?

    You can pay by debit or credit card on the website, and we also accept cash in COP (Colombian pesos) at the hotel.

  • Where is the hotel located?

    Sea Avenue is located at Av. Carrera 5 Av. 20 de Julio # 2A - 27, Diagonal Playa Spratt Bight, New Town Sector, just 200 meters from the beach.

  • Which airport should I arrive at?

    Gustavo Rojas Pinilla International Airport (ADZ) serves San Andrés.

  • Do you offer day pass service?

    Yes, we offer day pass service, subject to availability. Please inquire at the hotel for details.

  • How can I book a group or event at the hotel?

    You can contact Katrina Louis at katrina.louis@aviasolucioneshoteleras.com to make group or event reservations.

  • What should I keep in mind before arriving in San Andrés?

    A tourist card (a mandatory tourist tax) is required, which costs $146,000 COP. This aid is used to improve the island's infrastructure.

  • Do I need a yellow fever vaccination to travel to San Andrés?

    The yellow fever vaccination is not required to enter San Andrés. However, if you are a foreigner planning to visit other natural areas of Colombia, such as the Amazon or jungle, you must present an international yellow fever vaccination card. This measure is intended to protect your health in high-risk areas. The vaccine is safe, valid for life, and is recommended at least 10 days before travel.

  • What is the Early Check-In and Late Check-Out policy?

    Booking starts at 3:00 pm on the arrival date and ends at 12:00 pm on the departure date.

  • What is the hotel's policy regarding early check-in and late check-out?

    Subject to availability at additional cost.

  • What is the minimum age to check in at the hotel?

    If traveling alone, they must be over 18 years old; if accompanied, they must be 0 years old or older. Learn about our children's policy here.

  • What are the pool hours?

    It is open from 9:00 am to 7:00 pm, for guest use only. Guests or visitors must pay a day pass or pool day, subject to availability. We reserve the right to restrict admission. Inquire directly with Sea Avenue.

  • What are the restaurant's hours and menu?

    Our restaurant is open from 12:30 pm to 10:30 pm for guests and locals. You can find it at https://linkr.bio/seaavenue

  • Are food and alcoholic beverages allowed?

    Food is not allowed in the restaurant, alcoholic beverages are allowed with a corkage fee.